Monday, September 20, 2010

Get Out of a Tough Spot

Whether it is with a colleague, boss or family member, getting into a tough spot is usually an unexpected situation. Emotions kick in – questions about what to say; how to disagree respectfully: if there is a side to take, how to do it; an unwanted guest or person in view, what to do now. How do you keep control?

Let the event or conversation take place. Do not try to control it or you will end up defensive and not prepared to let the organic result come through.

Listen and stay present. The last thing you need is your mind wandering off covering old ground or thinking of what to say next. Do not try to anticipate what the other person is going to say. Instead, listen and give an honest response to what is being said. Your answer needs to be what you want to say, not what you think the other person would like to hear.

Be positive with the other person, recognize their ability to take part in a difficult situation – the tough spot – and resolve the issue at hand or simply hold a polite conversation. Give credit where due, and leave your personal feelings aside.

Trust your instinct. In tough spots, easy answers usually arise. The gut response usually makes the most sense. Relax and go with it.

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